At mine Best Casino experiences I looked at the Big5 Casino very carefully. In contrast to the objective editorial casino test report, I have in the Big5 Casino Experience report mainly Personal impressions Written. How well does the online casino in practice, how fair and transparent are the bonus conditions and how extensive are the support offers? Below are the answers to these questions and much more.
The test results:
Our review of the Big5 Casino
Also read our Big5 Casino Test Report.
Our Big5 Casino Test Report
You are welcome to share your own Big5 experiences with other visitors from OnlineCasinosAustralia, for this you are the Comment function At the end of this experience report.
How is the registry going?
My Big5 online casino experience has shown that the registration in the casino is possible in different ways. If, for example, I do not want to do classic registration, I can alternatively Also sign up with my Facebook or Twitter account. I think that's good, because this gives me the opportunity to create an account with a few mouse clicks.
The registration on the online portal of BIG5 Casino is quickly completed and runs on the PC and on the mobile device in the same way. The account opening is divided into three steps and the new player enters data such as name, date of birth, address and telephone number. You also have to specify a username and think a pretty complicated password. Alternatively, there are password suggestions from the casinos. My details I had to confirm by e-mail. Verification by phone is not required.
Navigation in the Big5 Casino
On the navigation in the online casino, I have nothing to complain in my Big5 Casino. The Games are clearly displayed. A little intrusive, however, I find the request to deposit, which always pops up when I click somewhere. It is not difficult to keep the overview while navigating. I never had to look for something for a long time and everything was where I expected it. Even those who are the very first time in the online casino are traveling well with navigation in the Big5 Casino.
What about the bonus?
Since a casino bonus belongs to the most important features of a gambling offering, I also looked at the bonus offers as part of my Big5 Casino experience. Above all, I have discovered a lot of positives. New customers can for your first deposit on up to 500 euros bonus money can look forward to. This is likely to address the welcome bonus also high scooters. But those who have a smaller budget available can benefit from the welcome bonus, because even lower deposit amounts will be rewarded with this gambling provider with bonus money.
Get existing player Daily changing promotions, take part in the loyalty program and can participate in changing tournaments. All in all, the variety of promotions convinced me.
Fair and transparent bonus conditions
Among other things, I can recognize that the BIG5 Casino is serious, I can recognize the bonus arrangements. The conditions are transparent and not hard to find. The player must implement the sum of bonus and deposit multiple times to unlock the bonus. Correctly, I also find that I can make a payout in the casino, even if I have not yet played the bonus.
Unfortunately, there are the Conditions currently only in Englishbut also non-native speakers will be able to understand what is expected. I do not have to accept the Big5 Casino bonus if I do not want it. At the first deposit, I can choose at the top of the drop-down menu, which bonus I want or do without a welcome offer. For the transparency of the offer is also the fact that I can understand at any time how much I have already released from the required sales amount.
The game selection at BIG5
In the Big5 Casino experience report, the game selection may not be missing. I noticed a lot of positives. For example, there are versatile choice of choice in every respect. There are More than 1,400 slots, more than 80 table games and almost 60 jackpot slots. With the game offer, Big5 works together with numerous developers and offers a lot of variety. Immediately well, I also found the many filter functions. I can sort the casino games for developers, novelties, popular titles and keywords.
In the Mobile Casino, the game search works just as easily, because many filter functions are there too. However, the current jackpots total would be desirable at the jackpot slots. For some online casinos, the highest gains are displayed in real time, including increasing sum. In the Big5 this is the case at the time of my Big5 Casino experience in the desktop nor in the mobile casino.
Live Casino experiences
The live casino games can also convince. There are a versatile live games choices both in the desktop casino as well as on the mobile device. All important casino games are available in the live version. However, in contrast to many other online casinos, BIG5 waives cooperation with Evolution Gaming. This is not per se a drawback, but because evolution is one of the best live casino software providers, it would be nice to find some titles of this provider. But also the Netent and Pragmatic Softwarewho can be found in the live casino of Big5 can be seen and does not narrow the game pleasure.
What about support?
As part of my BIG5 online casino experience, I wanted to find out how it ordered the customer support of the gambling provider. I found out that current Only English-speaking care is guaranteed. That's a pity, because not everyone is the English language powerful. In addition, the support is only available in the period from 12:00 and 24:00. That too is not optimal, because many players are happy to be active at night.
On the other side is the English-speaking customer care via Live Chat really good And the support staff are troubled to answer all questions friendly and detailed. I did not have to wait long until I had a person. In this context, it should also be noted that I had to enter my e-mail address to send a live chat request. An anonymous request will not be possible here.
I waited for the answer by mail a few hours. At the latest after 24 hours, however, every answer is there. The Big5 Casino experiences have also shown that here a rather extensive FAQ sector is offered. This is also in English.
The payouts in the case of BIG5
To do a payout, I do not have to do much in the Big5 Casino. Actually, I only had to enter the payout sum and determine the payment method. At the very first payout, the player must also verify their own telephone number via SMS code. Although the casino does not offer the largest selection of payback methods, but some of the most popular ones are.
The minimum impossibility is 20 euros. Maximum the player can pay 1,000 euros per month. Personally, I find that very little and other online casinos rely rely far higher limits. But if you have cracked the main profit, you can increase the payout limit on request. As a rule, the customer service representatives please come quickly.
Furthermore, I find the Payout time a little long. Big5 reserves the right of 48 hours before the payouts are approved. Depending on the selected payment method, the player must then wait up to five more days until the payout amount is credited.
Casino License and GOer Protection in the Big5 Casino
Nobody has to worry about the seriousness in the Big5 Casino. Directly on the home page of the Casino Portal I have the Information about the Malta license Discovered. Since this lucky license is a particularly stringent specifications, the gambling company had to meet many prerequisites to obtain the casino license.
Furthermore, I found in the context of Big5 Casino experience that the gambling provider the GOer protection takes seriously. The player account must be verified and minors have no access to gambling. In addition, players can set limits and exclude themselves from gambling for a while. However, the player must us for support, which I personally consider it rightly awkward.
Advantages and disadvantages of the Big5 Casino
- Big game offer
- Extensive live casino
- Serious casino thanks to Malta Casino license
- Fast, free deposits
- No way to set fixed limits - request to support necessary
- No Australian-speaking support
- No continuous customer service
- Relatively long waiting times for payouts
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